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Montana Chiropractic Association Conference Schedule of Events for Staff Training
CA Master Class: Empowering CAs to Drive Practice Growth and Success These sessions will help your team to get and stay on the same page with improved communication strategies, along with tips and tricks to run more efficiently, while improving patient communication, engagement, and collections. The success of a practice is directly impacted by the effectiveness of the practice team. This is a must attend event for your staff!
8:00 AM – 9:45 AM Lead, Follow, or Get Out of the Way Heather Simmons
Hour 1: Identify how we are wasting time in practice and defining the roles of each person to improve efficiency.
Hour 2: Establishing processes and procedures and training your team for success.
10:15 AM – 12:00 PM Using Technology to Improve Outcomes Through Patient Engagement and Practice Efficiency Kristi Hudson, CPCO
Hour 1: Identify how technology in your office can reduce costs through improved workflow, reduce errors, and improve collections.
Hour 2: Discuss how technology improves communication with patients and review how it improved patient outcomes.
12:00 PM - 1:00 PM Lunch
1:00 PM – 2:45 PM The 4 Key Principles to Skyrocketing Patient Retention Holly Jensen
Hour 1: Discuss the impact a loyal patient has on the retention of a practice and why focusing on retention leads to the success of the practice.
Hours 2: Review the retention principles and how to implement them from the new patient phone call, all the way to the patient’s eventual transition to wellness.
3:15 PM – 5:00 PM Conquering Financial Operations with Ease Holly Jensen
Hour 1: Discuss financial compliance and establish how to build profitable and compliant care plans that are financially attractive to patients.
Hour 2: Review how to have the financial conversation with ease.
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